Overview

Toolkit Elm Path provides in-person cold storage checkpoint reporting and related documentation services. This policy explains when refunds apply, how cancellations work, and what happens when sessions are rescheduled or missed.

Eligibility for full refund

A full refund is available if:

• You cancel at least 72 hours before a scheduled checkpoint session
• We cancel the session due to analyst illness or office closure
• We are unable to deliver your report within the agreed timeframe and you choose to cancel rather than wait

Refunds are processed to the original bank account within 14 business days of approval.

Partial refunds

A 50% refund applies if you cancel between 24 and 72 hours before a scheduled session. This covers analyst preparation and reserved time.

Non-refundable items

The following are not refundable:

• Sessions cancelled with less than 24 hours notice (treated as a no-show)
• Rush report delivery fees once rush processing has begun
• On-site travel supplements if the analyst has already departed for your location
• Completed sessions where the report has been delivered
• Retainer fees for sessions already conducted within the contract year

No-shows

If you do not arrive within 30 minutes of the scheduled start time and do not contact us, the session is marked as a no-show. No-shows forfeit the session fee. Retainer clients forfeit that quarter’s session without rollover.

Rescheduling

Rescheduling is free with 48 hours notice. One free reschedule per engagement is included; additional reschedules within 48 hours may incur a ₩35,000 administrative fee.

Work already started

If a Vault Inventory Audit has begun on-site and you terminate the engagement early, you will be charged for hours worked at the hourly rate stated in your quote, with any prepaid amount applied as credit.

Deposits

We do not require deposits for standard checkpoint sessions. Retainer contracts are invoiced annually in advance; the refund terms above apply to unused sessions only upon valid cancellation of the retainer per contract terms.

Report disputes

If you believe a delivered report contains a factual error in recorded balances, contact us within 14 days. We will review session notes and, if an error is confirmed, issue a corrected report at no charge. This is not a refund but a correction.

How to request a refund

Email contact@toolkitelmpath.click with your name, session date, and reason for the request. We respond within three business days.

Toolkit Elm Path Co., Ltd.
Office 10, 34 Demo-gil, Mapo-gu, Seoul 00000
Phone: +82 2 0000 7410

Last updated: March 2026